PRIVACY POLICY

At VELVET HEAD we are fully committed to protecting the privacy and security of all our site visitors and customers. Please carefully read through our privacy policy, which is given below. If we are to make any changes to this policy, we will notify you by updating this page.

 

 What information do we collect about you?

 When you interact with the VELVET HEAD website we collect different kinds of information dependent on your ‘user journey’. These interactions may include:

  • Registering for an account.
  • Registering for notification on out of stock products
  • Browsing our site
  • Logging into your VELVET HEAD account
  • Contacting our customer care team
  • Making a purchase

When a purchase is made through the VELVET HEAD website we ask for:

  • Your name
  • Address including postcode
  • Email Address
  • Payment method details

 

Why do we require this information and what do we do with it? 

We use data collected to during your visit to our site to improve our service and products.

Registering for an account

When you create an account and register VELVET HEAD we will keep the data provided for as long as you are registered with us. This enables you to place hassle free orders by using saved name and delivery addresses. It also allows us to offer you a personalised shopping experience.

Making a purchase

The data you supply during the checkout stage will enable us, to process and fulfil your order.

Browsing our website

When browsing the VELVET HEAD site we use cookies to gather and record data regarding our customers and site visitors. This data includes:

  • The type of device used to access our site.
  • The browser used to access our site.
  • The country in which visitors and customers are browsing from.
  • The number of visits to each page for example: visits to our home page or a particular product page.

All of the data gathered during these types of interactions is non- personally identifiable and is merely statistical data. This type of information is logged for the purpose of understanding our customer and site visitor needs, and to aid in the improvement of our products and services.

Contacting our customer care team

When you contact our customer care team regardless of the reason for contact or the method of contact for example; through site contact forms or via email, We will record the contact and collect appropriate information relating to the contact. This helps us to further understand the questions and concerns of our customers and allows for the development of our customer care.

 

How do we share information and why?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification. An example of this is when we ship customer’s orders, we use the Royal Mail postal service to ensure that you receive your package it is necessary for us to share the address and name that you provided at the checkout.

We only provide these companies with the information they need to perform their services and we have chosen to work with well established and trusted companies that also have their own procedures and policies aimed at ensuring that your privacy is respected and protected.

 

What we do not do with your information

We will not share your information with third party advertisers.

We do not, and will not sell your personal information, including your name, address, email or credit card details, to any third party.

 

Links to third party sites

In an attempt to provide you with the best possible user experience, we may sometimes display third party links on our site. It is important to note that these sites have separate privacy policies. Our Privacy Policy only covers our site and therefore we have no responsibility or liability for the activities of any third party linked sites.

 

How do we keep your information secure?

We are always striving to make sure your information is secure and protected.  When we receive your information, we use various industry standard security features and procedures, to try to protect the personal information that you provide and to prevent unauthorised access to that information. We do not store your credit card details on our system.

 

How do we use cookies?

Our website uses cookies for the purpose of; site analytics, understanding customer preference and testing website content.

Site analytic cookies

These types of cookies allow us to analyse how our customers and visitors use our site. The use of analytic cookies allows for us to develop and improve our sites functionality, content, design and customer shopping experience. The information gathered from these cookies is used for statistical purposes only.

Customer preference cookies

These cookies remember your preferences such as preferred currency or location which helps to improve overall shopping experience.

Testing content

Cookies allow our site to track which of our website pages are viewed and how much traffic a particular page receives. This allows us to understand which of our products, content and services are relevant and non-relevant to our customers needs.

When using our site customers and visitors agree to us placing the above cookies on their device.

 

How can customers Control cookies?

If customers or site visitors would like to delete cookies this can be done via the modification of browser settings. Please note that by deleting or disabling cookies the user experience on or site may be affected.

Please also note that the use of cookies does not give us access to your computer or personal information, it simply helps us to improve your experience when using our site and allows us to analyse which content and products site users find useful. The use of cookies allows us to utilise site statistical information to identify potential areas of improvement.

 

Questions about the Terms of Service should be sent to us at customercare@velvethead.co.uk

SIZE GUIDE
 Ring Sizes

How to find the perfect fit at home:

  1. Using a ring that you already own, carefully draw around the inside of the ring on a piece of paper. 
  2. Then measure across the inside circle of the drawing to find the diameter.
  3. Use the table below to workout the size of the ring you have just measured.
  4. If the intended finger is not the same size as the ring that you have measured then simply choose the size below or above that measurement.
  5. If the measurement falls between two sizes, we suggest that you order the larger size.

For additional help with sizing please click here

For a downloadable tool to determine your ring size click here

 

Ring Size Chart

Size Inside diameter (mm) British & Australian US & Canada
XXXS 14 F 3
XXS 14.9 4
Extra - Small 15.7 5
Small 16.5 - 16.71  L-½ - M 6 - 6¼
Medium 17.3 - 17.45 O- O½ 7 - 7¼
Large 18.2 - 18.35 Q - Q½ 8 - 8¼
Extra - Large 19 - 19.5 R½ - S 9 - 9¼
Necklace Length

 VELVET HEAD necklaces are available in sizes 12", 18", 20" and 32". To give you an idea of what these lengths may look like on you, please use the visual below:

  

 

Customise Your Necklace 

All of our chains are handmade in-house, so this allows us to customise any of our pendants with your preferred type of chain style and length. If you wish to purchase one of our pendants and would like a customised chain then please click here.

 

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