When you interact with the VELVET HEAD website we collect different kinds of information dependent on your ‘user journey’. These interactions may include:
When a purchase is made through the VELVET HEAD website we ask for:
We use data collected to during your visit to our site to improve our service and products.
Registering for an account
When you create an account and register VELVET HEAD we will keep the data provided for as long as you are registered with us. This enables you to place hassle free orders by using saved name and delivery addresses. It also allows us to offer you a personalised shopping experience.
Making a purchase
The data you supply during the checkout stage will enable us, to process and fulfil your order.
Browsing our website
All of the data gathered during these types of interactions is non- personally identifiable and is merely statistical data. This type of information is logged for the purpose of understanding our customer and site visitor needs, and to aid in the improvement of our products and services.
Contacting our customer care team
When you contact our customer care team regardless of the reason for contact or the method of contact for example; through site contact forms or via email, We will record the contact and collect appropriate information relating to the contact. This helps us to further understand the questions and concerns of our customers and allows for the development of our customer care.
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification. An example of this is when we ship customer’s orders, we use the Royal Mail postal service to ensure that you receive your package it is necessary for us to share the address and name that you provided at the checkout.
We only provide these companies with the information they need to perform their services and we have chosen to work with well established and trusted companies that also have their own procedures and policies aimed at ensuring that your privacy is respected and protected.
We will not share your information with third party advertisers.
We do not, and will not sell your personal information, including your name, address, email or credit card details, to any third party.
We are always striving to make sure your information is secure and protected. When we receive your information, we use various industry standard security features and procedures, to try to protect the personal information that you provide and to prevent unauthorised access to that information. We do not store your credit card details on our system.
Site analytic cookies
These types of cookies allow us to analyse how our customers and visitors use our site. The use of analytic cookies allows for us to develop and improve our sites functionality, content, design and customer shopping experience. The information gathered from these cookies is used for statistical purposes only.
Customer preference cookies
These cookies remember your preferences such as preferred currency or location which helps to improve overall shopping experience.
Cookies allow our site to track which of our website pages are viewed and how much traffic a particular page receives. This allows us to understand which of our products, content and services are relevant and non-relevant to our customers needs.
When using our site customers and visitors agree to us placing the above cookies on their device.
If customers or site visitors would like to delete cookies this can be done via the modification of browser settings. Please note that by deleting or disabling cookies the user experience on or site may be affected.
Questions about the Terms of Service should be sent to us at email@example.com
How to find the perfect fit at home:
For additional help with sizing please click here
For a downloadable tool to determine your ring size click here
Ring Size Chart
|Size||Inside diameter (mm)||British & Australian||US & Canada|
|Extra - Small||15.7||J½||5|
|Small||16.5 - 16.71||L-½ - M||6 - 6¼|
|Medium||17.3 - 17.45||O- O½||7 - 7¼|
|Large||18.2 - 18.35||Q - Q½||8 - 8¼|
|Extra - Large||19 - 19.5||R½ - S||9 - 9¼|
VELVET HEAD necklaces are available in sizes 12", 18", 20" and 32". To give you an idea of what these lengths may look like on you, please use the visual below:
All of our chains are handmade in-house, so this allows us to customise any of our pendants with your preferred type of chain style and length. If you wish to purchase one of our pendants and would like a customised chain then please click here.
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