If you would like to request an exchange or refund, first you must obtain a Returns Authorisation number. Please fill in the form below with your order details, and we will contact you shortly.*Please note that all information provided must be accurate or we will not be able to process your request.


Doesn't Fit Properly
Style Doesn't Suit
Not As Expected

 Ring Sizes

How to find the perfect fit at home:

  1. Using a ring that you already own, carefully draw around the inside of the ring on a piece of paper. 
  2. Then measure across the inside circle of the drawing to find the diameter.
  3. Use the table below to workout the size of the ring you have just measured.
  4. If the intended finger is not the same size as the ring that you have measured then simply choose the size below or above that measurement.
  5. If the measurement falls between two sizes, we suggest that you order the larger size.

For additional help with sizing please click here

For a downloadable tool to determine your ring size click here


Ring Size Chart

Size Inside diameter (mm) British & Australian US & Canada
XXXS 14 F 3
XXS 14.9 4
Extra - Small 15.7 5
Small 16.5 - 16.71  L-½ - M 6 - 6¼
Medium 17.3 - 17.45 O- O½ 7 - 7¼
Large 18.2 - 18.35 Q - Q½ 8 - 8¼
Extra - Large 19 - 19.5 R½ - S 9 - 9¼
Necklace Length

 VELVET HEAD necklaces are available in sizes 12", 18", 20" and 32". To give you an idea of what these lengths may look like on you, please use the visual below:



Customise Your Necklace 

All of our chains are handmade in-house, so this allows us to customise any of our pendants with your preferred type of chain style and length. If you wish to purchase one of our pendants and would like a customised chain then please click here.


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